Support

💬 Fastest: chat in the app Open Shipello → any order → Chat with us. Our team answers order & tracking questions right there.

✉️ Email [email protected] — include your order number and the email you used at checkout.

🚚 Where is my order? Tracking appears in the app the moment your package ships (usually 2–5 business days after ordering). Delivered but can't find it? Check with neighbors and your mail room, then contact us.

↩️ Returns & refunds Purchases are fulfilled by the store you bought from — start a return/refund request via chat and we'll route it to the right team.